Robot assistance before and after sales
Tiesse Robot pays particular attention to pre- and post-sales assistance, an internal sector to which important resources are dedicated. A team of experienced technicians ensures quick and decisive interventions, also using remote assistance packages. A computerized Service Center is available to customers for stocking spare parts, including connection to the Kawasaki network to optimize response times and inventory management.
Remote assistance packages and scheduled maintenance contracts are customizable according to customer needs.
Assistance and consulting throughout the life cycle of the robotic system:
> Computerized Server Center for spare parts storage
> Dedicated technical staff
> Remote assistance packages
> Scheduled maintenance contracts
> Trend Manager predictive maintenance software